About Teladoc Health Provider Access
The Teladoc Health App is used for connecting to Teladoc Health Patient Access Devices on the Teladoc Health cloud-based network. As part of the Provider Access interfaces, the Teladoc Health Provider Access App allows...
The Teladoc Health App is used for connecting to Teladoc Health Patient Access Devices on the Teladoc Health cloud-based network. As part of the Provider Access interfaces, the Teladoc Health Provider Access App allows for more timely care and treatment of acute care patients.
IMPORTANT: The Teladoc Health Provider Access App for iOS is intended for use by medical professionals who provide patient care services. In order to use the Teladoc Health Provider Access App, your healthcare facility must first have purchased and/or have permission to provide medical services on a Teladoc Health Patient Access device. Contact your healthcare organization's service line director or your Teladoc Health Account Executive for user account information.
Easy-to-Use:
The Teladoc Health Provider Access App is designed to provide medical professionals with the ability to support acute care telemedicine from a mobile platform.
The Provider Access App supports Teladoc Health Patient Access Devices. It allows medical professionals to interact with patients and staff at any time while using 4G cellular or WiFi Internet connections. As part of the Teladoc Health security protocols, the Provider Access App is HIPAA compliant to provide safe, secure, and encrypted access to patients when immediate patient care is most needed.
The Teladoc Health cloud-based network allows for real-time dynamic management of bandwidth, video frame rate, and resolution to provide the optimum telehealth experience regardless of the type and quality of Internet connection used. Supporting native multi-touch gestures, users can easily pan, tilt, and zoom-in on the patient and clinical data sources while receiving high-resolution video images of important clinical information.
Features & Benefits:
· Intuitive user interface allows single-tap Box Zoom and Point-to-See pan/tilt camera head controls.
· Automatic control and management of local and remote audio settings and video brightness ensure medical professionals and their patients can communicate effectively.
· Dynamic video optimizer adjusts bandwidth, frame rate, and video resolution to Internet quality changes, allowing high-quality, low-latency telehealth experience on mobile Internet connections.
· The Teladoc Health cloud-based network and infrastructure allows seamless and secure connections from most internet networks without a VPN or special firewall rules.
· 24x7 technical support services are included for all users.
· Integrated connection wizards utilize advanced firewall traversal technologies while supporting SIP standard based H.264 AVC video.
· HIPAA compliance ensures safe, secure, and private interactions.
· Privacy handset and laser pointer tools allow for improved patient communication.
· Supports integrated stethoscope for real-time auscultation.
Note: Teladoc Health recommends using a high-speed WiFi connection for the best experience. The Provider Access App also supports 4G cellular connections. Please check with your carrier regarding data plan service charges when transmitting audio and video data over the Internet.
Jul 11, 2023
Version 46.0
Enable Solo experience on iOS Provider Access App. Users can connect to an appointment with a patient or connect with carelocation through this one app. Users can switch between different practices from the left panel after they login. Please reach out to Tealdoc Health admin to enable this new experience.
Started supporting visitnow.org domain. Please reach out to Teladoc Health admin if you see the login page multiple times.
Support Operating System iOS 14 and above. Stop supporting the Operating system iOS 13.
Previous Versions
Here you can find the changelog of Teladoc Health Provider Access since it was posted on our website on 2016-09-27 15:14:51.
The latest version is 46.0 and it was updated on 2024-04-19 19:19:09. See below the changes in each version.
Teladoc Health Provider Access version 46.0
Updated At: 2023-07-11
Changes: Jul 11, 2023
Version 46.0
Enable Solo experience on iOS Provider Access App. Users can connect to an appointment with a patient or connect with carelocation through this one app. Users can switch between different practices from the left panel after they login. Please reach out to Tealdoc Health admin to enable this new experience.
Started supporting visitnow.org domain. Please reach out to Teladoc Health admin if you see the login page multiple times.
Support Operating System iOS 14 and above. Stop supporting the Operating system iOS 13.
Teladoc Health Provider Access version 45.1
Updated At: 2023-01-25
Changes: Jan 25, 2023
Version 45.1
Invite a guest by email: Practitioners who log in as a Host can invite a guest by email to join a session on a device from any device.
Practitioners can type in the email address or copy it from their contacts. The app will show an error message if the email address is not in right format. Practitioners will have to confirm one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the guest user joins the call. Users in the session will receive a notification when the guest user leaves the call.
Invite a guest to join by video: Practitioners who log in as a Host can invite a guest by SMS or email to join a session on a device by video.
Practitioners can type in the US-based number or email address. Practitioners will have to confirm one more time before sending the invite. Guest will receive a phone number to join by audio or a link to join by video.
For guest who decides to join by video, they will be directed to a web page to enter their name. Guest will then be taken to the 'Pre-call test' page where the web page will ask permission for their camera and microphone. Once the web page finishes the test, the guest user can proceed to the session by pressing on 'Enter visit'. Guest users can now see the device and provider's video in the call. Guest can leave the session by pressing on 'Leave Call'.
Invite an interpreter to join by video: Practitioner who logs in as a Host can invite an Interpreter to join a session by audio or video. A contract with one of two interpretive services is required.
Practitioners can switch to the Interpreter tab to see the list of available languages. Practitioners can search or scroll through the list. Practitioner will have to choose an audio or video interpreter if available for the selected language. Practitioners will have to confirm the language one more time before sending the invite. The practitioner will receive a notification when the request is sent successfully. Users in the session will receive a notification when the interpreter joins the call. Users will see a globe icon on the thumbnail so it is easy to identify the Interpreter user who has connected the call. Users in the session will receive a notification when the Interpreter leaves the call.
Teladoc Health Provider Access version 44.1
Updated At: 2022-06-21
Changes: Jun 21, 2022 Version 44.1
Screenshare update:
Guest users joining a session from iOS PAS, can view the shared screen from the host in the main view. Patient's video that used to be shown on the main view is moved to the list of other thumbnails
Guest users joining a session from iOS PAS, can use gestures on the shared screen from the host shown in the main view. Users will be able to pinch in-out and pan by swiping. Double-tap will take the user to the default view of the shared screen.
Bug fixes
Teladoc Health Provider Access version 44.0
Updated At: 2022-03-14
Changes: Mar 14, 2022 Version 44.0
Apple Default Interface:
Users are now presented with an Apple default interface when they receive a phone call while in a session (i.e. virtual encounter) using this app. When the user selects 'Hold & Accept', they are taken to the Apple default interfacewhere they can manage two different calls at the same time. Through this interface, users can swap between the two calls. Users can mute or unmute their microphone through this interface when they are in an active session with the iOS PAS. Users will be directed within the App when they click on the Provider Access icon on this interface. When the user has put the iOS PAS session on hold while attending another phone call and then opens the iOS PAS App, they will be presented with an On-hold message. The user won't be able to resume the session in the iOS PAS until they end the other ongoing phone call through the Apple interface.
Demo Training:
When a Provider connects to a Connected Device in the Experience
Center for a Demo or Training, their microphone will be automatically muted.
Teladoc Health Provider Access version 43.1.2
Updated At: 2022-01-25
Changes: Jan 25, 2022 Version 43.1.2
Fix issue with forgot password link on the login page.
Teladoc Health Provider Access version 43.1.1
Updated At: 2022-01-06
Changes: Jan 6, 2022 Version 43.1.1
Fixed an issue related to Two Factor Authentication
Teladoc Health Provider Access version 43.1
Updated At: 2021-12-13
Changes: Dec 13, 2021 Version 43.1
Onboarding screens: During a fresh install, user will now be presented with a set of screens requesting permissions required by the app during a consultation. These permissions include:
1. Camera and microphone
2. Notification
3. Local Network Access
4. Biometrics
Note: Users will not be able to proceed in the app if they deny access to any mandatory permissions.
Support Blur background feature available on iOS 15
Bug fixes
Teladoc Health Provider Access version 43.0
Updated At: 2021-09-27
Changes: Sep 27, 2021 Version 43.0
== Customer Testing Environment ==
As a clinical or admin lead user on the iOS PAS, user will be able to switch between the “production environment” and the “Customer Testing Environment” so that they can test new features and workflows with their program’s devices running on the same environment.
• User can change to “Customer Testing Environment” by going to app setting and enabling the toggle. Note: User will have to force close the app running in the background after changing the environment setting.
• User will have a clear indication in the notification bar when the app is opened in “Customer Testing Environment”.
== Upgraded Video Libraries ==
• Upgraded audio /video framework to improve quality and stability.
Teladoc Health Provider Access version 42.1
Updated At: 2021-06-24
Changes: Jun 24, 2021 Version 42.1
FaceID/TouchID:
Support FaceID/TouchID with new login (IdP login) page. FaceID/TouchID can now be used for Enterprise login too.
Privacy Mode: When a provider connects to a Connected Device that has Privacy Mode enabled, the provider will not be able to send or receive video to or from the device. This helps to ensure patient privacy. Instead, the Provider will see a message that reads:
Patient Privacy Mode: Verbally confirm the patient is ready to begin before starting the video. The patient will not receive your video while in privacy mode.
When the patient is ready, the provider can click Start Patient Video to begin their interaction. The patient audio will be streaming while this privacy message is displayed. Only the patient video will be muted.
Teladoc Health Provider Access version 42.0.1
Updated At: 2021-04-16
Changes: Apr 16, 2021 Version 42.0.1
Fixed an audio issue where Provider was not able to hear the patient.
Disclaimer
Official App Store Link
We do not host Teladoc Health Provider Access on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Teladoc Health Provider Access is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
